Nikki Hill Terms
1. Information about us
1.1 This website is operated by Nikki Hill Apothecary.
1.2 To contact us, please see our Contact page.
2. Our products
2.1 The images of the Products on our site are for illustrative purposes only and the limitations of monitor capabilities and of printers means that the colour, dimensions and packaging of the Products may vary from that shown on images on our site.
2.2 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. How we use your information
We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.
4. If you are a consumer
4.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
4.2 We intend to rely upon these Terms and our Cookies and Privacy Policy in relation to the Contract between you and us.
4.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. How the contract is formed between you and us
5.1 For the steps you need to take to place an order on our site, please see our Apothecary page.
5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4.
5.4 We will confirm our acceptance to you by sending you an e-mail that confirms the order and dispatch details. The Contract between us will only be formed when we send you the Order Confirmation.
5.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
6. Our right to vary these terms
6.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you; and
(b) changes in relevant laws and regulatory requirements.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7. Your cancellation and refund rights if you are a consumer
This clause only applies if you are a consumer.
7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the event that the tamper evident seal is broken.
7.3 You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.
7.4 To cancel a Contract, you must contact us in writing by sending an e-mail to nikki@nikkihillapothecary.com
7.5 You will receive a full refund of the price you paid for the Products. We regret, however, that we cannot refund return postage costs for non-faulty products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.5.
7.6 If your purchase from Nikki Hill Apothecary is found to be faulty, damaged or unsatisfactory, please email nikki@nikkihillapothecary within 3 days of receipt. Please provide photographic evidence of damaged goods, for a replacement to be sent free of charge.
7.7 If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.8 We will refund your product as quickly as possible by sending the money back to your original payment method.
7.9 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
7.10 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
7.11 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8. Delivery
8.1 Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
8.2 Delivery will be completed when we deliver the Products to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Order Confirmation.
8.3 If no one is available at your address to take delivery, a note will be left for you to arrange collection or re-delivery.
8.4 The Products will be your responsibility from the completion of delivery.
8.5 You own the Products once we have received payment in full, including all applicable delivery charges.
Our standard small order delivery uses Royal Mail. A product that remains undelivered for 10 days is deemed to have been lost and it is only at that point that we can issue replacements or refund.
9. European delivery
9.1 We deliver to Europe but there may be restrictions on the delivery of certain Products to certain delivery destinations in which case we may not be able to deliver to you and may not be able to accept your order.
9.2 If you order Products from our site for delivery to certain international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
9.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
9.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
9.5 The time for delivery of European orders is currently between 3-7 working days but this may be updated from time to time.
10. Price of products and delivery charges
10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Information page.
10.4 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
11. How to pay
11.1 You can only pay for Products using Paypal.
11.2 Payment for the Products and all applicable delivery charges is in advance.
12. Medical disclaimer
12.1 The information on Nikki Hill Apothecary is provided for educational purposes only and is not intended to treat, diagnose or prevent any disease. This information should not replace a face-to-face consultation with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Nikki Hill and her community. We encourage you to make your own health care decisions based upon your research and in partnership with a qualified health care professional.
12.2 Whilst we use reasonable efforts to include accurate and up to date information on this site we make no warranty or representation with regard to the accuracy or reliability of such information or material linked to or from the site and, to the fullest extent permissible by law, we expressly disclaim any liability in respect of the same. We do not monitor the content not produced by us and any views expressed by third parties on this site or on any sites linked hereto are not necessarily representative of our views.
12.3 For the avoidance of doubt the information provided on this site is for information only and it does not constitute medical advice. If in doubt before using any of our products you should seek medical advice from your doctor.
